FAQ

Last updated: January 28, 2026

Ordering & Payment

Q: What payment methods do you accept? A: We accept Visa and Mastercard. Payment is processed securely at the time of order.

Q: Do prices include taxes? A: Yes, all prices shown on our website include applicable taxes. You will not be charged additional taxes at checkout.

Q: When will my payment be charged? A: Your payment method is charged immediately when your order is confirmed.

Shipping & Delivery

Q: Where do you ship? A: We ship to addresses within the United States only. We do not ship internationally or to P.O. boxes.

Q: How much does shipping cost? A: Orders of $80 or more receive free standard shipping. Orders under $80 have a flat shipping rate of $10.

Q: How long does shipping take? A: Orders are processed within 1–3 business days. After shipment, delivery takes 3–5 business days. Total time from order to delivery is typically 4–8 business days.

Q: What carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location.

Q: Will I receive tracking information? A: Yes, you'll receive a tracking number via email once your order ships.

Q: What if my order arrives damaged? A: Contact us within 48 hours of delivery at info@calmfurnish.com with photos of the damage. We'll arrange a replacement or refund and cover return shipping costs.

Q: What if I receive the wrong item? A: Contact us within 48 hours at info@calmfurnish.com with photos. We'll send the correct item and provide a prepaid return label for the incorrect item.

Returns & Refunds

Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition and packaging.

Q: Who pays for return shipping? A: For standard returns (change of mind), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover return shipping.

Q: How do I start a return? A: Contact us at info@calmfurnish.com or +1 802-713-8161 with your order number and reason for return. We'll provide return instructions.

Q: When will I receive my refund? A: Refunds are processed within 10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Q: Are original shipping fees refundable? A: Original shipping fees are non-refundable for standard returns. For damaged, defective, or incorrect items, original shipping fees are refunded.

Q: Do you charge restocking fees? A: No, we do not charge restocking fees.

Q: What items cannot be returned? A: Items marked as "Final Sale" or custom-made products cannot be returned unless damaged or defective.

Cancellations

Q: Can I cancel my order? A: If your order hasn't shipped yet, contact us immediately at info@calmfurnish.com or +1 802-713-8161. We'll do our best to cancel it, but cannot guarantee cancellation once processing has begun.

Q: Can I cancel after my order has shipped? A: No, orders cannot be cancelled after shipment. You may refuse delivery or return the item following our standard return process.

Q: Is there a cancellation fee? A: No, there is no cancellation fee if we're able to stop your order before it ships.

Order Processing

Q: When is the order cutoff time? A: Orders placed after 5:00 PM CST will be processed the next business day.

Q: What are your processing days? A: We process orders Monday through Friday, excluding U.S. federal holidays.

Contact & Support

Q: How can I contact customer service? A: You can reach us by phone at +1 802-713-8161 or email at info@calmfurnish.com. Our hours are Monday to Friday, 9:00 AM to 6:00 PM CST.

Q: How quickly will I get a response? A: We typically respond to email inquiries within one business day during our service hours.